Product designer, design lead at Zendesk
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Zendesk Mobile SDK

From its inception I have led the design of our mobile SDKs which allows users to easily view relevant Help Center articles, chat to a support agent in real time, or contact someone for help right within their apps.

Zendesk Mobile SDKs: The power of Zendesk, natively in your app.

Zendesk Mobile SDKs: The power of Zendesk, natively in your app.

Zendesk's suite of mobile SDKs allow our customers to provide a frictionless support platform natively within their apps for iOS and Android.

The UI is designed to be highly adaptable to the design and branding of host apps while maintaining a great experience for those seeking support, and developers integrating the SDKs

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Better context comes with more data

Better context comes with more data

With each support interaction agents get details such as device type, app version and user behaviour leading up to contacting support. This aids agents in providing an efficient resolution to issues.

Intuitive sharing of images or video

Intuitive sharing of images or video

I designed a new attachment component to allow users looking for support to be able to easily attach images or video to support conversations for added context.

Access to a searchable, browsable knowledge base with Help Center

Access to a searchable, browsable knowledge base with Help Center

Our customers are able to allow their users self serve by browsing their Help Center content, or searching for specific articles.

If they're unsuccessful in searching or reach the end of an article, alternative methods to get support such as tickets or chat can be surfaced.

Conversation history at a glance

Conversation history at a glance

App users can access their entire support history in app, and get push notifications once a new reply has been posted.

The Zendesk Mobile SDKs are used by many popular apps throughout the App Store and Google Play Store, and power many native support experiences.