Product designer, design lead at Zendesk

About

IMG_2282 (Priime Nob Hill).jpeg
 

I’m a self taught designer with over 12 years experience. I bring expertise and knowledge in product design thinking, research, prototyping, validation, user experience and visual design. 

I’m currently product design manager and design lead at Zendesk. I manage and contribute to a team of designers responsible for the user experience, visual design and product design strategy for our Mobile Apps, Mobile SDKs and Zendesk Talk products.

 
 

User Experience Design

I figure out effective ways for people to interact with products so it feels obvious and intuitive. 

Interface Design

I design interfaces that are as simple and user- friendly as possible, and iterate based on feedback and user data. 

 

Prototyping

I work using a variety of prototyping tools including Flinto, Principle, Invision and Origami Studio to convey to engineers how something should work. 

Research & Feedback

I lead customer interviews on proposed products and features. I collate feedback from our products into an actionable format for feature prioritisation. 

 
 

2003-2011

Self employed working with start ups & agencies.

2011-2013

Senior Design at RMG.

2013-2014

Senior Designer at Zendesk

2015-Present

Design Manager & Product Design Lead at Zendesk.